FAQ

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Shipping Costs
Free Shipping
Shipping Time Frames
Other Shipping Info
Order Cancellations
Returns
Payments
Discount Codes
Privacy Policy
Product Information
Taxes
Terms of Service

 

As of Friday, April 12th, the shop will be temporarily closed for maternity leave. Due to the nature of this kind of leave, we don't have a time frame for re-opening, but it will be later in 2019.

During the closure, you will still be able to view the website and products but you won't be able to place orders.

We will not be checking messages or emails during this time; you will receive a reply when the shop has re-opened. Thank you for your understanding!

Do you have a physical store we can shop at?

We are currently an online only shop based in Ontario. We don't have a physical store.

SHIPPING COSTS

How do I see the shipping options and costs before I order?

1. Add the products to your cart.
2. Click "View Cart" or "Check Out" (in the top right corner of your screen)
3. Enter your shipping information. Don't worry -  you are not purchasing the products yet!
4. The next page is "Shipping Method" which shows your shipping options and the exact costs. 
5. From this page, you can choose to purchase the items, or you can click the SquishyShop.ca™ logo at the top of the page to return to the main website!

The shipping costs vary based on your location, the size & weight of the items you buy, and which type of service you choose. Because of this, we can't provide you with shipping estimates over email; the easiest way for you to see the prices is to use the above method :)

Taxes are already included in the shipping price.

FREE SHIPPING

How do I qualify for free shipping?

Within Canada

All Provinces: Shipping is free on orders where you spend $50.00 CAD and up. It will ship "Expedited Parcel" by Canada Post and will include a tracking number. Please allow 1-7 business days from shipping date for delivery (2-12 business days during the holidays**).

On orders that do not qualify for free shipping, we will still pay a portion of the postage charges as a thank you to our customers :)

To the USA

Shipping is free on orders where you spend $75.00 CAD and up. It will ship "Tracked Packet USA" (allow 2-10 business days for delivery) with Canada Post / USPS.**

On orders that do not qualify for free shipping we will still pay a portion of all postage charges. We do this as a thank you to our customers:)

**If you choose to return an order in full that you received with free shipping, we will deduct the cost we paid to ship it to you from your refund total. Read more here.

What is the free shipping minimum for orders outside of Canada / USA?

If you are planning on spending $100 CAD or more, contact us using this form and for a free shipping minimum quote. Please include the country and province/state in your message. 

Is there a maximum order amount for free shipping?

Any orders over $200.00 do not qualify for free shipping as these packages require additional shipping insurance and costs. However, your shipping rate will still be discounted from the standard Canada Post pricing. Thank you for your understanding!

OTHER SHIPPING INFO

Where do you ship to? Where do you ship from?

We ship worldwide! To find out how much shipping will cost you, please add the products to your cart and enter your address on the "Shipping Information" page. Read more information here.

We are based in Sudbury, Ontario, Canada, and your package will ship from there. We never “drop-ship” and we keep all our inventory here in Sudbury. 

Do you ship to PO Boxes?

Yes, we ship to PO Boxes, but only through Canada Post.

We cannot ship to a PO Box if you are using a courier service such as UPS, FedEx, CanPar, Purolator or DHL.

With both Canada Post and courier services, we are unable to ship to APO addresses, hotels, UPS or mailbox stores, or hostels. We can only ship to home or business addresses. Thank you for your understanding.

Can I pick up my order, or can you drop it off?

Sorry, we're unable to offer order pickup or drop-offs. Deliveries can only be made through the postal service.

When will my order ship?

Orders generally ship in 3-4 business days or less. During holidays, or if your order contains slime, we require extra time to fulfill orders. You'll receive a confirmation email with tracking information when your order ships out!

All orders shipping within Canada include tracking information. Certain international and US parcels do not include tracking, such as Small Packet Air or International Parcel Air. We recommend always selecting a service that includes tracking, as we cannot be responsible for lost, stolen or undelivered mail.

General Shipping Time Frames
(from date of mailing, not date of purchase)

Canada
Expedited Parcel (GTA): 1-5 business days
Expedited Parcel (Rest of Ontario): 1-7 business days
Expedited Parcel (Quebec): 1-5 business days
Expedited Parcel (All other Provinces): 1-7 business days
Xpresspost (GTA): 1-2 business days
Xpresspost (Rest of Ontario, Quebec): 1-3 business days
Xpresspost (All Other Provinces): 1-4 business days

United States
Small Packet USA Air: 6-10 business days**
Tracked Packet USA: 4-7 business days
Xpresspost USA: 2-3 business days

International
Small Packet International Air: 6-12 business days**
International Parcel Air: 15-20 business days**
Tracked Packet International: 6-10 business days

These time frames do not apply to areas Canada Post has designated as remote.

If you have not yet placed an order and are wondering how long it will take to receive it, please add the items to your cart and go to the checkout. It will display all of the shipping options available, as well as the delivery time frames, which vary based on the kind of shipping service you select.

Please remember these are general time frames only, not guarantees. Actual length of time for delivery can vary based on the remoteness of your location and/or due to circumstances beyond our control, such as postal strikes, inclement weather, and during peak holiday or shopping seasons such as Black Friday or Christmas. We do not guarantee specific delivery dates and are not responsible for delays by Canada Post.

We do not guarantee shipping refunds for deliveries made outside of Canada Post time frames, but please contact us if your package arrived more than 3 business days after the estimated delivery date.

Please contact us at customerservice@squishyshop.ca before ordering if you require delivery before a certain date and are unsure of which shipping option to choose.

** This shipping option does not include tracking information or insurance. Because of this, we cannot issue refunds or be responsible for lost, stolen or undelivered mail.

How do I track my order?

When your order ships, you'll receive an email notification that includes a link to your order status page, which will show your tracking number and the latest updates.

You can also click the tracking number from the order status page to see the updates on Canada Post's website, or you can enter it manually here.

For orders shipping with a service that does not include tracking information, such as "Small Packet USA Air" or "Small Packet International Air", a confirmation number will still be provided to show that your label has been purchased and printed. The label includes a barcode which can be scanned to update this number upon confirmed delivery, however it will not provide tracking information as the package travels to its destination.

How do you determine shipping charges?

All of our shipping rates are set by Canada Post, but we then reduce those rates as a courtesy to our customers. The rate you see during checkout is the reduced rate!

How long will it take for my package to be delivered?

If you have a tracking number for your order, please enter it in the Canada Post tracking tool. This will show the most up-to-date information, and we do not have any additional details than what Canada Post tracking provides. Shipping times vary depending on your location, and delivery estimates provided by Canada Post are time frames, not guarantees.

Can I change an or add items to an order after I've placed it?

Please contact us within 1 hour of purchasing at orders@squishyshop.ca and include the order number in the subject line. If you would like to add or remove an item(s), we can accommodate this within 1 hour of your order being placed.

What happens if I put in the wrong shipping address on my order?

You are responsible for ensuring the accuracy of the shipping information you provide to us.

If you realized you put in the wrong address, or have omitted part of it, please email us within 3 hours of your purchase at orders@squishyshop.ca and include the order number in the subject line. We're only able to change the shipping address at your request; our system doesn't allow us to make changes to billing addresses.

If the address you provided is incorrect or incomplete and the package is returned to us, we have to pay a Return-To-Sender fee before we can collect the parcel. Therefore, if you would like your order re-shipped (to the correct address) you are responsible for the cost of the new shipping label.

Alternatively, you can choose to have the cost of the products refunded to you. We cannot refund original shipping charges.

If the package does not get returned to us, we cannot issue any refunds due to customer error.

My package never arrived, can I be refunded? 

Although it's extremely rare for a tracked parcel to not be delivered, we understand that anything can happen!

As long as you entered the correct address and chose a shipping option that included a tracking number, and your parcel is showing lost or not delivered (as indicated by the tracking information), we will gladly issue a full refund for your order, including the shipping costs, as your package is insured against loss or non-delivery.

This is the only case in which we can issue a full refund - if you selected a shipping option that did not include tracking, we cannot issue refunds or be responsible for lost, stolen or undelivered mail.

What happens if the post office loses or damages my package?

Although we're not responsible for orders damaged or lost by fault of the Postal Service, if you selected a shipping option that includes a tracking number, this means your package was also sent with shipping insurance, so we may be able to issue you a full or partial refund, or replacement. Each situation varies. Please contact customerservice@squishyshop.ca.

What if I want rush shipping on an order where I qualify for free shipping?

You're responsible for emailing us at customerservice@squishyshop.ca before ordering if you require delivery before a certain date. We will help you choose the right shipping rate; you are responsible for any extra shipping fees if you are putting a rush on the order. (Eg: If you qualify for free shipping, but need your order in 3 business days, contact us before you purchase as you will have to pay the difference between the shipping cost SquishyShop.ca is covering and the Xpresspost rush shipping fee).

What kind of boxes/envelopes do you use to mail orders?

It depends on the size and weight of your order, as well as your location. Usually, orders are mailed in seal-tight bubble envelopes or small cardboard boxes. To reduce waste and stay environmentally friendly, we will re-purpose clean and sturdy cardboard boxes to ship your order. It's what inside the box that counts! :)

To save you money on shipping costs, some squishy toys may be flattened or shrink-wrapped to fit into the bubble-mailer envelope. Open the wrapping carefully; do not use scissors or sharp objects that might damage the squishy. They will return to their normal shape after you unwrap them.

Will there be duty/taxes charges for orders to the US/International?

The buyer is responsible for any customs charges. We are not responsible for shipping delays due to customs inspections.

Do you send extras? What are they?

Yes, we love sending extras and include them on every order, no matter how much you spend! :) They range from mini squishy toys to slime supplies, jewellery, kawaii accessories and more! 

We do not accept requests for specific extras.

ORDER CANCELLATIONS

How do I cancel an order?

By emailing us at orders@squishyshop.ca within 1 hour of placing it, we will be able to issue you a full refund.

Due to the fast order fulfillment and shipping processes that we have, we cannot cancel orders after one hour has passed. Thank you for your understanding. 

RETURNS

What is your return policy?

Returns are accepted within 15 days of purchase. You are responsible for return postage costs. We recommend that you ship the items back to us with tracking, as we cannot issue refunds for items that we do not receive back.  

We do not refund original shipping charges.

Returned items must be in the same condition which you received them. If you're returning all the items from your order, you also must include all bonus extras and original packaging. The cost of any excluded items will be deducted from your refund amount.

Returns are not accepted on items that have been heavily used or have been damaged through use. Squishies are toys made of soft foam material, and like anything of that nature, are prone to small rips, tears and general wear through play. However, if you feel an item was damaged or defective before it was used, we can accept those items as returns. Please contact us if you have any questions about our policies before placing your order. 

How do I make a return?

If you would like to return all or some of the items, first please email us at orders@squishyshop.ca. Do not send the items back without notifying us first!

You will have to mail the items back to us. Our address will be located on the shipping label of your package. We recommend sending the package with tracking. You have 15 days from the your order date to request a refund and to mail the items back to us. After that, the return window is closed. 

When will I get my refund?

If you have cancelled an order within the 1-hour time frame, or requested to remove an item from your order within the 1-hour time frame, we will process your return immediately and issue it to the original method of payment that you used when placing your order.

If you are returning items, you will be refunded the same day we receive the returned items and issue it to the original method of payment that you used when placing your order.

Credit Cards: The amount of time it takes for your refund to appear on your credit card depends on your bank. On average, it usually takes 2-3 business days. Please contact your bank for specific information about their return processing times. 

PayPal: If you paid with your PayPal balance, your refund should be reflected in your balance within 1 hour of being issued, if not sooner. If you paid with your credit card through PayPal, please contact PayPal or your bank for specific information about their return processing times.   

Are there any products that do not qualify for returns/refunds?

Items that were clearly stated to have defects and were reduced in price for that reason are final sale. Also, a small number of squishies state in the description that they are non-returnable. Blind bags or toys with non-resealable packaging that have been opened cannot be returned.

For hygienic reasons, we cannot accept returns on septum (nose) rings, earrings, makeup, sheet masks, skin care items, lipgloss (unless still sealed), slime, fragrance oils or activators.

My package never arrived, can I be refunded? 

Although it's extremely rare for a tracked parcel to not be delivered, we understand that anything can happen!

As long as you entered the correct address and chose a shipping option that included a tracking number, and your parcel is showing lost or not delivered (as indicated by the tracking information), we will gladly issue a full refund for your order, including the shipping costs, as your package is insured against loss or non-delivery.

This is the only case in which we can issue a full refund - if you selected a shipping option that did not include tracking, we cannot issue refunds or be responsible for lost, stolen or undelivered mail.

An item in my order was damaged/leaked/spilled/broken. What can I do?

We package and ship all orders with the utmost care, including double-bagging certain items such as essential oils, glitter, etc. Despite our best efforts, issues may arise during the shipping process that we cannot control.

If there is a problem with your order, please email us as soon as possible at customerservice@squishyshop.ca. Include the date your package was delivered and photos of the packaging and items that were damaged. You can also include a short video showing the problem. This will help us determine how it may have happened and how we can avoid future mishaps and to ensure quality service!

We may require the damaged item(s) to be returned to us. Your refund will be issued when we receive the item(s).

It is our store policy that we cannot issue refunds or exchanges unless photos are provided of the damage. These photos not only help us to improve our packaging and shipping methods, but also help us when filing a damages claim with Canada Post, if necessary. Thank you for your understanding.

What happens if I return an entire order that I got free shipping on?

If you are returning items from an order where you qualified for free shipping, the cost we paid to ship it to you will be deducted from your refund amount. This is to avoid abuse of our free shipping policies. 

If you are only returning one or more items and the total amount of the item(s) being refunded will not drop the total you paid for your order to under the free shipping minimum of $50 CAD, nothing will be deducted from your refund amount.

Examples:

Situation 1: Your order was $85 CAD. You are returning two items, totaling $18. After we refund you $18, the total you paid is now $67, so no shipping charges will be deducted from your refund.

Situation 2: Your order was $65 CAD. You're returning one $26 item. Refunding you $26 would make the total you paid $39, so your order no longer qualifies for free shipping. We will deduct the full amount of the cost we paid to ship it to you from the $26 you are being refunded.

PAYMENTS

What payment methods do you accept?

We accept all major credit cards (Amex, Visa, MasterCard), PayPal, Google Pay and Apple Pay. We do not accept cash or cheque payments, or digital currencies such as BitCoin.

Why can't I pay using PayPal eCheck?

An eCheck is a payment that is made directly from your bank account, rather than your PayPal balance or a credit card linked to your PayPal account. Just like a regular check, it usually takes between 6-8 business days to clear, which means that we would be holding stock aside without having received payment, which is against store policy. It also prevents us from fulfilling our commitment of shipping orders quickly. We thank you for your understanding.

We accept payments made with your PayPal Balance or through PayPal linked to a credit card (also called PayPal Express).

DISCOUNT CODES

How do I use the discount code? Where do I enter it?

If you have a discount code, you can enter it during checkout. It's located in different places depending on what device you're using:

Desktop:

There's a pink sidebar on the right side of the checkout page. Underneath your items, there's a white discount code box. Enter your code and click "Apply".


Double-check to make sure the discount code has been applied to your final total!

Tablet/Mobile:

On your cell or tablet, click "Show Order Summary" at the top of the checkout page, underneath our logo. A summary of your items will open in a drop-down menu.


Below your items & above your total, you'll see a box that says "Discount" where you can type in your code.


Click the "Apply" button to the right of the box and the discount name will show up below your subtotal, and your final total will be adjusted!

How do I get a discount code?

There are a few ways: if you place an order, we will sometimes include a code in our thank you card that comes with your package. Other times, we will offer codes for a flash sale or if you have purchased from the store more than once. If you would like to see if you qualify for a discount, please contact us!

Why is the discount code not working?

If you receive the message "Your cart does not meet the requirements for the ***** discount code", it could mean that code requires a minimum purchase. This is usually a small amount, from $3-$5. It could also mean the code has expired, or was good for one-time use only. Please contact us if you need more details on your code & its requirements!

Do discount codes reduce the price of shipping, too?

No, discount codes only apply to the items you are purchasing, not shipping costs.

Can I use the discount code more than once?

It will depend on the type of code you have. Most are one-time-use only and one per customer.

PRIVACY POLICY

What is your privacy policy? Do you save my information?

Your privacy is important to us! We only collect the necessary information to ship your order. We won't contact you for any reason other than about your order, to reply to any emails or contact form submissions you send us, or to notify you if the items you left in your shopping cart qualify for one of our many discounts.

Can I write product reviews anonymously? 

When writing a product review, please enter your correct email address. It will never be published, but we often reward customers who leave reviews (positive or otherwise!) with coupons and discounts. You can choose to use a screen name to post a review instead of your first name!

Do you see my payment information? How is my payment processed?

We don't receive any payment information other than the general method used (credit card, PayPal, etc), the last 4 digits of the card, and that the payment was processed successfully. Shopify processes your payment on our behalf through their secure and encrypted systems. We are notified if there is suspicious activity or a potential fraud with the card (ie: billing address is in a different country than shipping address), and in those cases we will contact you to attempt to verify this is a legitimate purchase.

What will my email address be used for?

We only use your email to contact you about your order, to communicate with you if we have any questions, or to reply to yours, or to offer you a discount code. We do not sign you up to newsletters. We don't collect your email for mailing lists, and will never share any of your information with third parties. We hate spam, so we'd never do it to you! ☺️

PRODUCT INFORMATION

Are all of your squishy toys slow rising?

No, but if they are slow rising it will say so in either the title, product description, or both. If it doesn't say that it is slow rising, then it's just a regular squishy.

What's the difference between slow rise and super slow rise?

If the product title or description has the words "slow rising" in it, it means it's a slow rising squishy with an approximately 3-5+ seconds rise. If it says "super slow rising" it means an approximately 5-10+ seconds slow rise or longer. Ultra slow rise is 15-20+ seconds. We also offer some squishies that are 60+ seconds slow rise!

If it doesn't say "slow rise" or "super slow rise" anywhere in the title or listing, that means it's just a normal squishy (it is "squishable" and very soft, but doesn't have the slow rising effect).

What does OP or OPP packaging mean?

If you see "comes with original OP/OPP packaging" in the item description, this means it will include decorative double-layer polypropylene plastic packaging. This is a thicker quality packing that usually accompanies higher quality or brand name squishies.

My squishy smells funny to me. What can I do?

Most squishy toys have light cake or sweet bread scent. Sometimes, because they have been wrapped in plastic packaging, the smell is a bit strong. Once you un-package them, it's normal for the scent to fade slightly.

Do you sell licensed or name brand squishy toys?

We now carry a small number of brand name and licensed squishies, including Sanqi Elan, Eric, iBloom, Kiibru, NoNo and Lucio Squeezies brands.

We want to offer quality squishy toys at reasonable and affordable prices, and licensed squishies are very expensive to import into Canada, but we are happy these squishies to our customers!

What is a defect?

A defect is an imperfection in the squishy that is noticeable, such as a small hole or exposed foam, or a mis-printed face. We describe any imperfections in our squishies and offer them at a discounted price.

It doesn't mean the squishy has been used (all of our products are brand-new!) or that it's in bad condition - in fact, many people wouldn't consider these small things "defects" at all, but many squishy collectors like to know the exact details of an item, so we choose to point out any imperfections :)

These imperfections are very minor and would not impact your enjoyment of the squishy-  we don't sell any squishies that have large or very noticeable defects. We believe in being open and descriptive about our products, so that you know exactly what you'll be getting!

Things like small paint marks or uneven edges are common in all squishies, no matter the manufacturer or style, therefore these are not considered defects.

We inspect each and every item before shipping, and would never send you a squishy with imperfections if you had purchased one without defects :)

Squishies with defects are final sale and cannot be returned, refunded or exchanged.

What are the squishy toys made of? Are they safe?

They are made of non-toxic polyurethane foam and poster-grade quality non-toxic fabric paint. They are free of harmful chemicals and materials. They should not be ingested or consumed by humans or animals. They should be kept away from flames and hot surfaces. 

These are not meant for children 5 and under. For children 6 and up, they still may pose a choking hazard to young children and should only be used under parental/guardian supervision. Always advise children that the squishy is NOT edible, and cannot be chewed, and is not food.

Keep away from dogs and other pets- they can NOT be used as chew toys and pose a choking hazard to pets.

Can I give these to my pets as a chew toy?

NO, NEVER. Keep out of reach of animals! The foam can expand if swallowed and pose a choking hazard.

Can these be used as bath toys/submerged in water?

No! Please do not submerge squishies in water. To clean them, wipe gently with a soft, damp washcloth and dry immediately after.

Can I give these to my young child?

These are not meant for children 5 and under. For children 6 and up, they still may pose a choking hazard to young children and should only be used under parental/guardian supervision. Always advise children that the squishy is NOT edible, and cannot be chewed, and is not food.

Why was my squishy wrapped up flat?

To save you money on shipping costs, some squishy toys may be flattened or shrink-wrapped. Open the wrapping carefully; do not use scissors or sharp objects that might damage the squishy. They will return to their normal shape after you unwrap them.

My squishy has developed rips/tears/peeling paint after use. Is this normal?

Yes, it's normal for printed-on faces, paint colour and designs of squishy toys to fade with use and after being played with, as well as for decorations such as sprinkles to fall off after consistent use. These are not manufacturers defects; it is normal wear-and-tear for all squishy toys. Due to the types of materials and paint used to make squishies, this type of wear-and-tear is normal for all squishies, regardless of the brand or make.

Certain slow-rising squishies are more delicate than others due to a softer type of foam being used in production, and these squishies can develop rips and tears if it is pulled or played with roughly. We will notify you in the description if an item is delicate. If you have any questions or concerns, please contact us and we will work with you to resolve them.

How do I know what condition the squishy toys will be in?

By nature of their design, squishies are delicate toys, and are subject to very minor defects such as air bubbles or wrinkling due to the manufacturing process- there is no such thing as a "perfect" squishy! However, we strive to be clear in descriptions about the condition of all our items. If something has more defects than is considered normal, it will be explicitly stated in the listing, shown in the photographs and also reduced in price. These items are final sale. 

It is your responsibility to read the description thoroughly and to be aware of the condition of the item before you buy. It is normal for the colour and printed-on faces of squishy toys to fade with use and after being played with, as well as for decorations such as sprinkles to fall off or faces to peel. These are not manufacturers defects or problems specific to our squishies; it is normal wear and tear for these types of toys.

Can you send me free stuff so I can review your shop?

Sorry, we can't send out free products. But we absolutely encourage you to share reviews of your SquishyShop.ca purchases on your social media! If you use the hashtag #squishyshopca, we may even feature you on our Instagram and give you a shout out!

Due to time constraints, we can't reply to requests to send out free products. Thank you for your understanding.

TAXES

Do you charge tax the items you sell?

All taxes are included in the price of the item.

Is there tax on shipping charges?

Tax is already included in the shipping charges.

SALES

I already ordered, but a sale just started. Can I get the sale price for my order?

Sorry, we're unable to apply sale prices or discount codes to existing orders. 

TERMS OF SERVICE

OVERVIEW

This website is operated by SquishyShop.ca. Throughout the site, the terms “we”, “us” and “our” refer to SquishyShop.ca. SquishyShop.ca offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SquishyShop.ca, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless SquishyShop.ca and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at customerservice@squishyshop.ca

SECTION 21 - ASSOCIATIONS

SquishyShop.ca is not associated with any other website, domain, store, company or sellers. We are independently created and run.


By placing your order, you agree to these Terms of Service.
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